Teo (formerly Tone Commander Systems) is an innovative telecommunications company specializing in telephone and network solutions for Fortune 1,000 companies, government agencies, educational institutions and small and large businesses around the world.

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Truly Unified Communications

Teo UC is the only truly unified communications solution on the market today. Teo’s platform integrates core communications capabilities such as email, voicemail, voice-conferencing, desk phones, mobile phones, soft phones, IM, fax and call recording into one unified platform. With Teo UC’s advanced mobile capabilities, today’s information workers can be as productive, if not more, working remotely as they are at their desks. The open standards based technology also integrates easily with existing infrastructures and is scalable and flexible to enable ease of management.

The New Workplace

The ways in which employees work, connect and collaborate have changed dramatically in the last few years. Now, many workers seek out positions that support flexibility and an agile schedule, enabling them to operate inside or outside of the office.

In fact, according to the latest statistics from the Global Workplace Analytics, half of all American workers have the ability to telework at least part of the time. What’s more, as many as 90 percent of U.S. employees have noted that they would like to telecommute two to three days a week.

In order to support these different working styles, companies must have the right technology in place that can enable staff members to be productive and collaborative, even when they’re not in the office. The answer here is unified communication solutions, which can considerably transform a business. Here are a few of the ways that is made possible:

1) Improving collaboration

First and foremost, UC technologies can provide new and innovative ways for employees to connect and work alongside one another. A UC system supports collaboration anywhere a staff member operates, and does so in a way that aligns with new working styles.

Communication is changing overall: Now, voicemail usage is dropping 8 percent each year. In addition, more than half of all emails – 55 percent – are first read on a smartphone, tablet or laptop. A robust UC solution supports this change, allowing employees to leverage essential communication tools from any preferred device.

2) Supporting customer needs

Besides strengthening connections among employees, UC also has the ability to boost satisfaction with an organization’s clients. With UC tools in place, employees are able to answer emails, take calls, share documents or chat in real time with customers, ensuring that expectations are always met and nothing falls through the cracks, even when a staff member is out of the office.

3) Integrating and scaling

UC platforms also offer key benefits when it comes to their integration and scalability features. Many UC tools, including those provided by Teo Technologies, are able to integrate with existing solutions. This enables your organization to create the most seamless and unified UC system possible.

What’s more, these technologies can easily scale to match your organization’s needs. New communication lines and user profiles can be added anytime, ensuring that as your business grows, so too does your UC solution.

4). Leverage

A big reason to leverage UC solutions is to support the working styles of younger and increasingly educated workers. The latest statistics show that within the next few years, millennials will account for 46 percent of the overall workforce. As these individuals are already communicating on numerous different devices, a UC solution can help bring these familiar capabilities to work.

In addition, many college graduates are seeking out positions that enable them to work outside the office. Without these features, businesses are at a disadvantage when it comes to their recruiting efforts. A robust UC solution, such as those offered by Teo Technologies, can help put your business at the top of the list.

5) Collecting and implementing data

A big part of succeeding in this new working environment is having the visibility necessary to ensure collaboration and productivity. A UC solution allows your company’s supervisors and stakeholders to glean a glimpse into staff members’ usage, providing vital data that is accessible from mobile devices, even outside of the office.

In this way, managers can see key information including production-line efficiency and resource usage, enabling them to work proactively to best support the company, their employees and clients.

How UC Can Heal Healthcare

It’s no secret that unified communications is a powerful tool for countless businesses, from small firms to international enterprises. And while UC tools can have a major impact on organizations in virtually every sector, few industries are in position to experience as significant benefits from the technology as the healthcare sector. In many key ways, hospitals and doctors’ offices are the ideal environments for UC solutions.

First and foremost, a UC system can deliver tremendous cost savings. As a result, healthcare providers can invest more money into administrative efforts, improving the patient experience all around.

UC can also offer real-time awareness for clinicians, enabling these personnel to instantly access patient information. This includes test results, which can then be relayed to the patients as soon as possible.

Similarly, UC enables doctors to perform digital “house calls” via video conferencing tools. As a result, patients can receive face-to-face consulting regardless of location.

With a high-grade UC offering, healthcare providers can also collaborate with one another more effectively and efficiently to achieve better patient outcomes.

And finally, UC tools are ideal for empowering patients to take more control of their own health, thanks to embedded self-service solutions.

For all these reasons, UC is an invaluable resource for any healthcare provider.

Make the right call: 5 Call Center Must-Haves

Even as channels like mobile and online continue to grow, your company’s contact center is still one of the most critical pieces of the puzzle. This important asset provides customers with a direct line to reach out to the business, ensuring that any issues are worked out and demands are met.

In fact, according to the latest Technavio report, the contact center market has been experiencing positive growth for years, and that trend is set to continue. Researchers found that the sector is expected to grow more than 9 percent through 2019, reaching a value of $9.7 billion.

“Many organizations prefer to include a contact center as a strategic part of their organization,” observed Technavio lead analyst Amit Sharma.

That being said, there are a few key items that every contact center must have in place for success. Let’s take a look:

1) Trained professionals

First and foremost, it’s crucial to have the right people in the right places. The most successful contact center agents have experience with customer service, and may already exist within your organization. Before looking outward, turn your focus inward to pinpoint employees with the right skill set that can help ensure every call ends on a high note.

2) Talk the talk: Talented conversationalists

Customers reaching out to the contact center should receive a positive experience, and sometimes, that goes beyond any contact center script. While having planned-out answers to top questions on hand can be beneficial, it’s also important that your contact center staff can direct the conversation in the right way. Knowing what questions to ask and how to make polite conversation is a big part of this. If your brand does business internationally, it’s also important to examine language skills and potentially hire bilingual individuals.

3) Connections beyond technology

Your contact center must have the right integration in place, and not only when it comes to technology.

Your contact center should provide a bridge to connect different departments and staff members in your agency. By doing so, no one is out of reach and contact center staff can assist callers and answer questions in the best ways possible.

4) Advanced hardware

Technological appliances are the foundation of contact center operations, and items like desktop computers, phones and headsets are things no organization can do without. It’s crucial that these appliances offer the right capabilities and are easy to use for your staff.

5) Leading software solutions

If hardware is the foundation, the software solutions utilized on these appliances represent the organization’s lifeblood. Platforms like Voice over Internet Protocol, voice recognition and call routing software are essential to the success of your operation.

What’s more, automated platforms and those that automatically generate customized reports are also imperative. These can offer the most in-depth and detailed information and help ensure that important processes go off without a hitch.

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